For same-day delivery, please complete your order by 10am.

Policies

Delivery Policy

A local delivery fee of $12.00 will be added to each order, for each address. (For deliveries outside our local delivery area, this fee is $15.00.)

U.S. orders must be received before 10:00 AM in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day.

We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it.

We are unable to make deliveries on Sundays. Deliveries requested on this day will be delivered the following business day.

Delivery of orders to rural route addresses or cemeteries cannot be guaranteed. We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the Internet.

 

Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color. 

 

Return Policy for Refund

Flowers must be called in on the same day as delivery and must be returned back to Fresh Flowers by Fine Things! We will pick up the bad arrangement and deliver a replacement, but Fresh Flowers by Fine Things must be called within 4 hours of the delivery (no exceptions). If the store is closed, please leave a message on the machine and we will call you back first thing the following day.